Israel
2019 - now
B24 Chat is an advanced multi-functional platform for creating adaptive chatbots and automating marketing communications. Utilizing artificial intelligence, natural language processing (NLP), personalization, and recommendation technologies, it facilitates smart automation in the fields of e-commerce and customer service. This solution significantly increases conversation conversion rates into sales, reduces human resource costs, optimizes customer service, and enhances the user experience.
Integration with various portals, CRM and ERP systems, and support for all known messengers (WhatsApp, Telegram, WeChat, Facebook Messenger, etc.), SMS, and web notifications, make B24 Chat an ideal solution for omnichannel communication. The platform can learn from the company's content, including information about products, services, and news, and use this information in dialogs with customers according to pre-configured scenarios.
B24 Chat is equipped with a marketing automation tool for multi-merchants, which automatically creates and optimizes advertisements on Google, Yandex, Facebook, and Instagram. An AI optimization module intelligently allocates the advertising budget, while a dynamic CRM system and loyalty program, smart AI broadcasting, interactive talking maps, a delivery module with face recognition, cloud drive, and bot automation for creating online courses and knowledge bases increase the overall efficiency of the platform.
Video flow analytics enable face and object recognition as well as customer behavior analysis. Cross-channel analytics consolidate all data on advertising and interactions, working with all devices. The platform flexibly integrates with personal robots, touch and promo screens, and smart ports for recognition and creating interactive dialogues.
B24 Chat is a comprehensive solution for the needs of small and medium-sized businesses, large enterprises, and retail, providing thorough support at every stage of customer interaction and business strategy implementation.
