Maintenance and support for websites and mobile applications

What services are typically included in maintenance and support?

1. Monitoring and performance control
2. Regular backups
3. Direct contact with a developer
4. Encrypted storage of credentials
5. Personal project manager
6. Task and result analytics
7. Experienced and certified specialists
8. Implementation of any complexity improvements
9. Support according to ITIL/ITSM standards
10. Functionality expansion
11. Security assurance
12. Content management and updates
13. Upgrading to the latest versions
14. Load monitoring and attack prevention
15. SSL certificate expiration tracking
16. Domain renewal monitoring
17. Hosting provision and management
18. Scanning and removal of malware and viruses